Zoho Lens
Augmented Reality (AR) Based Support App
A remote visual support app that streams live video from a field technician's or customer's camera, letting an expert team guide them with AR annotations directly on the video.
Key Features
Who Is It For?
- Manufacturing or maintenance companies with a field service/technical team
- Support teams that want to diagnose equipment issues without an on-site visit
Some technical issues need visual context that's impossible to explain over the phone — a fault a field technician is looking at, for example. Zoho Lens takes live video from a customer's or technician's phone camera, and an expert guides them directly with AR annotations drawn onto the feed.
This makes it possible to resolve issues in field-service industries (technical service, maintenance) without requiring an expert to be physically on site.
Frequently Asked Questions
Does the customer need to download a special app?
No, they can join from the browser via a sent link.
Do the AR annotations work in real time?
Yes, when the expert draws on screen, the annotation appears instantly on the other person's video feed.
Can it be used together with Zoho Desk?
Yes, the visual support session can be logged as a note on the relevant support ticket.
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