Zoho Assist
Remote Access & Support App
A remote desktop tool that lets you connect to a customer's computer or mobile device to provide technical support. Sessions can be started quickly through the browser, with no installation required.
Key Features
Who Is It For?
- Software/hardware companies with a technical support team
- IT teams that need to remotely intervene on a customer's computer
Walking a customer through a technical fix step by step over the phone is slow and error-prone. Zoho Assist lets you remotely connect to a customer's device straight from the browser, no install required — you see the problem directly and fix it yourself.
Used alongside a support ticket, the remote session history logs against the Zoho Desk record — if the same issue recurs, previous session notes are quick to find.
Frequently Asked Questions
Does the customer need to install software?
No, a session can start through a one-time browser-based link.
Can it remotely connect to mobile devices too?
Yes, remote support is available for both Android and iOS devices.
Can sessions be recorded and reviewed later?
Yes, session recording can be used for training or audit purposes.
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