Zoho Desk
After-Sales Service Desk & Support App
A customer service platform that collects and prioritizes support requests through a ticketing system and tracks the resolution process. Its multi-channel inbox gathers email, phone, and social media requests in one place.
Key Features
Who Is It For?
- Businesses that receive regular customer support requests
- Teams that want to measure their support process and hold it to SLAs
Support requests arriving scattered across email, phone, and social media make it hard to track which request is waiting on whom. Zoho Desk brings every channel into a single ticketing system — prioritization, assignment, and SLA tracking run automatically.
Paired with Zoho CRM, an agent handling a support ticket can see that customer's sales history on the same screen — the support team never has to get to know the customer from scratch.
Frequently Asked Questions
How many channels can feed into one system?
A multi-channel inbox is supported, including email, phone, live chat, social media, and web forms.
Is SLA tracking automatic?
Yes, response and resolution time targets are defined, and tickets at risk of breaching them are automatically flagged.
Is there a self-service portal for customers?
Yes, a self-service portal lets customers check the status of their own tickets.
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