Zoho Survey
Online Survey Management
A platform for building customer satisfaction, market research, and employee surveys. Survey results can be linked to CRM records for segment-based analysis.
Key Features
Who Is It For?
- Businesses that measure customer satisfaction on a regular basis
- Teams that need market research or employee surveys
Keeping survey results in a separate tool and manually matching them to CRM customer data makes segment-level analysis nearly impossible. Zoho Survey ties responses directly to the relevant CRM record — when a customer gives a low satisfaction score, that shows up right on their contact or deal record.
The most common uses are customer satisfaction (NPS), market research, and employee surveys; ready-made templates for each shorten setup time.
Frequently Asked Questions
Do survey results flow into the CRM automatically?
Yes, once integrated, responses are automatically attached to the relevant contact or deal record.
Are there ready-made NPS templates?
Yes, templates for customer satisfaction and NPS are available and can be customized as needed.
Can surveys be run anonymously?
Yes, there's an option to collect responses anonymously without gathering respondent information.
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