Spiky AI
Voice-Based AI Analytics
An AI integration that automatically records and transcribes sales calls, analyzes the conversation, and generates feedback for the sales rep. Working alongside Zoho CRM, it logs call notes to the deal record automatically.
Key Features
Who Is It For?
- Teams with a high volume of phone or video sales calls
- Managers who want to improve rep performance using data
Most sales calls are full of insight that gets forgotten the moment the call ends — which objection came up three times, where the prospect hesitated. Spiky AI automatically records and transcribes calls, analyzes conversation dynamics, and generates concrete feedback for the rep; key moments are logged straight into the relevant CRM deal as a note.
This is especially valuable for scaling coaching in a growing sales team — a manager doesn't need to listen to every call to see, backed by data, which rep needs support in which area.
Frequently Asked Questions
Do I need customer consent to record calls?
Yes, you need to disclose that the call is being recorded — usually handled with an automatic announcement at the start of the call.
What languages does the analysis support?
Transcription and analysis support many languages, including Turkish; we confirm which ones to activate during setup.
Does it only cover phone calls, or video calls too?
Both phone calls and video conferencing (Zoom, Google Meet, etc.) are supported.
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