Zoho SalesIQ
Web Chat & Chatbot Management
A tool that tracks visitors to your website in real time and lets you start live chats with them. It shows which pages a visitor is browsing, triggers rule-based automatic messages, and automates the first response with a chatbot.
Key Features
Who Is It For?
- Businesses that want to convert website traffic into leads through live chat
- Companies that want to give a 24/7 first response without an always-available team
A visitor spending five minutes on your pricing page is a strong sales signal — wasted if nobody sees it. Zoho SalesIQ tracks site visitors in real time, triggers automatic messages based on behavior, and ties live chat directly to a CRM record; even while chatting with a bot, a lead record is quietly created in the background.
The setup priority is defining which page or behavior triggers which automated message — a targeted opening line based on what the visitor is actually looking at converts noticeably better than a generic welcome message.
Frequently Asked Questions
Can I use SalesIQ without a CRM?
Yes, it works as a standalone live chat tool; paired with Zoho CRM, visitor data flows directly into a lead record.
Does setting up the chatbot require coding?
No, basic scenarios can be built with a drag-and-drop interface; scripting support is available for advanced customization.
Can visitors from a mobile app be tracked too?
Yes, with SDK integration, in-app visitor behavior can be tracked and managed from the same dashboard.
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