🏨Tourism & Hospitality · CRM
CRM for Hotels & Hospitality
Track guest preferences, stay history and booking behavior in CRM. Increase direct bookings, reduce OTA dependency.
30%
Direct Booking Increase
45%
Guest Return Rate
18%
OTA Dependency Drop
🏨
Tourism & Hospitality · CRM
ibacone · Industry Report
30%
Direct Booking Increase
45%
Guest Return Rate
18%
OTA Dependency Drop
Growth Trend
CRM SetupCRM Integration
Sound Familiar?
Most Common Industry Problems
1
Guest Not Recognized
Has the arriving guest stayed before, what were their preferences, which channel did they book from — information disappears without a system.
2
No Repeat Bookings
Communication with the guest ends after check-out. Nothing is done to bring them back for their next trip.
3
No PMS-CRM Integration
Booking data in PMS, client communication in email, campaign tracking in Excel. No holistic profile built.
Solution Plan
What We Do
An end-to-end system built specifically for your business.
- PMS (Mews, Cloudbeds, Opera) → CRM integration
- Guest profile: stay history, room preference, special requests
- Post-checkout automatic thank you + repeat booking offer sequence
- Birthday, anniversary and special day automations
- VIP guest segment and early access campaigns
- Season-based direct booking incentive campaigns
🏨
Tourism & Hospitality · CRM
Direct Booking Increase30%
Guest Return Rate45%
OTA Dependency Drop18%
Related Services
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Let's Build Your Hotel CRM
Let's discuss a growth plan tailored to your business in a free call.