Zoho Service Plus
Zoho Service Plus is a service bundle that unites your entire customer support operation — from ticketing to remote access, live chat to satisfaction surveys — in a single package. It lets your support team work from one panel without switching between different tools.
one package, an integrated solution
Benefits of This Bundle
- Support tickets, live chat, and remote access in one ecosystem
- Customer history stays consistent across all support channels
- Post-support satisfaction surveys are collected automatically
- Team performance and SLA tracking in a single reporting panel
Who Is It For?
- Businesses with heavy support volume that want to mature their process
- Companies whose support teams work across multiple scattered tools
As customer support operations grow, ticketing, live chat, remote access, and satisfaction surveys usually end up scattered across different tools — agents switch between multiple tabs for every request. Zoho Service Plus brings all of these together in one bundle.
For products or services that need technical support especially, having Zoho Desk (ticketing) and Zoho Assist (remote access) in the same bundle means an issue can be seen and fixed in a single session.
Frequently Asked Questions
How does Zoho Service Plus differ from Zoho Desk?
Zoho Desk focuses on ticketing; Service Plus adds tools like remote access, live chat, and satisfaction surveys as a bundle.
Does it make sense for a small support team?
Yes, even a 2-3 person support team dealing with multi-channel requests saves real time with the bundle.
Are SLA tracking and reporting included?
Yes, SLA tracking and performance reporting are part of the bundle.
Is Zoho Service Plus Right for You?
Let's assess your needs together and pinpoint the bundle that fits you best.
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